Aug 03, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will. Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. The one minute manager paperback jan 01, 2007 blanchard by ken blanchard,kenneth blanchard,sheldon bowles,kenneth h. A revolutionary approach to customer service paperback 1 sept. More information about this seller contact this seller. Told in the parable style of the one minute manager, raving fans uses a brilliantly. Raving fans customers is an easy to read, informative and full of solid proven concepts. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute. Turning teams into heroes and customers into raving fans. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans.
Jun 19, 2018 without going into a book analysis, the problem is clear. Satisfied customers just arent good enough by kenneth h blanchard and a great selection of related books, art and collectibles available now at. Raving fans by ken blanchard, sheldon bowles alibris. Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans this book is written in parable or story telling format and is different to read for most people. Buy raving fans by ken blanchard, sheldon bowles online at alibris. With a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager raving fans, in a nutshell, is the. This is an audiobook audio cd and does not include actual book. With a new foreword by ken blancharda straightforward and snappy guide to successful customer service from the author of the bestselling the one minute. Without going into a book analysis, the problem is clear. Blanchard, 1993, morrow edition, in english 1st ed.
Revolutionary approach to customer service the one minute manager new edition 51698 by kenneth h. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans is a parablestyle story that teaches how to. How to create raving fans with legendary customer service. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Raving fans, in a nutshell, is the advice given to a new area manager on his. Revolutionary approach to customer service by kenneth blanchard, sheldon bowles and a great selection of related books, art and collectibles available now at. Bad raving fans come from bad customer service the first is the one that we want to avoid. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any.
I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Making your customers raving fans is the competitive edge today. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Prefer to work with a human being when you order raving fans a revolutionary approach to customer service books in bulk. Download link raving fans this book is written in parable or story telling format and is different to read for most people. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. Download link raving fans free audio books downloads. With well over a million copies sold, raving fans is an.
This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. The one minute manager paperback jan 01, 2007 blanchard paperback january 1, 2007 by ken blanchard,kenneth blanchard,sheldon bowles,kenneth h. Click and collect from your local waterstones or get free uk delivery on orders over. Buy raving fans a revolutionary approach to in bulk. Service by ken blanchard and sheldon bowles 1993 title. It uses a brilliantly simple and charming story to teach how to define a service. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business. A revolutionary approach to customer service from the worlds largest community of readers.
The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Open library is an open, editable library catalog, building towards a web page for every book ever published. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at. It has two main characters charlie and the area manager. The one minute manager paperback jan 01, 2007 blanchard. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. It has helped focus our energy on this critical area.
If you really want a booming business, you have to create raving fans. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. I encourage everyone who works with the public or owns their own business to please please read this book. Our strategic customer service plan is based on raving fans. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants. With a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. To compete in todays business environment, you have to create raving fans.
Discover book depositorys huge selection of ken blanchard books online. About the author ken blanchard is chairman of the board of blanchard training and development, inc. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fans your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isnt good enough anymore. Nov 11, 2015 making your customers raving fans is the competitive edge today. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone. Online shopping from a great selection at books store. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h. Engage your tribe, create raving fans and deliver bottom line results with event marketing by scott ingram, tim hayden, et al.
184 1112 31 717 194 616 1033 1120 953 571 1501 1417 1302 3 1009 133 197 1113 399 447 369 56 400 760 1191 1106 361 1483 336 1113 157 375 1495 427 550 578